I really had a great time at last weeks Academy and for me it was the best so far! It's interesting because I had already decided to outsource telesales to a local company but after some of the experiences of others it has made me a little nervous. I am going to have a meeting with them tomorrow and thanks to that evening feel slightly better prepared! I would like to take you up on your offer and perhaps come and visit you when I get back from Crete in early May with a view to spending a few hours getting some training on the do's and don'ts of scripts and telesales. Perhaps then I will be able to use someone else to take up some of strain and provide me with leads/appointments. I have 'almost' finalised our new branding with Creative Buzz and then the next challenge for me is the content of the web site! Thanks once again for all your help.......... Still positive and loving every day :O)